Call Flow Priority

Call Flow Priority

Call Flow Priority

Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden your preferred feature. For example you can’t set Call Rejection and Call Forward on the same line, as the Call Rejection has a higher priority than the lower call forwarding.

Here is a complete list of call flow priorities from the dial plan:

  1. Call Rejection (block anonymous callers and blacklisting)
  2. Remote Dialtone
  3. Remote Call back
  4. Conference Room
  5. Auto-Attendant
  6. Agent Queuing
  7. Do Not Disturb
  8. Call Screening
  9. Call forward Always
  10. Simultaneous Ring
  11. Hunt Groups

    • Related Articles

    • Call Pickup

      The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account. Call pickup functions *88 – Group pickup. This will pickup the latest incoming call to any of the phones in your group. *89 – ...

    • Call Forwarding

      Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after hours forward to ...

    • Call Forwarding

      Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after hours forward to ...

    • Caller ID and Call Rejection Options

      This feature helps you identify your Inbound caller’s CLI and set any call rejection options. Quick Guide Log into https://portal.techconnections.co.nz/ > select the number you want to use Caller ID & Rejections. Select CloudPBX > Inbound Calls > ...

    • Call Transfers

      Call Transfers By using call transfer you can easily transfer your current caller to another person.Dial #0 for an attended transfer – this is where you can announce the caller and retrieve the call if it is unanswered. Dial ## for a blind transfer – ...