Call parking is a feature that allows a
person to put a call on hold at one phone and continue the conversation from
another phone.
Whilst on a call a person can decide to put that call on hold by transfering
the call to *07. The user will then hear a parking extension read back to them
(e.g. 700). If your phone does not have an attended transfer button, then you
can do this using our inband transfer feature which means dialing #0 during the
call followed by *07#. The caller will then be put on hold and hear music on
hold until somebody retrieves the call by dialing *1 followed by the parking
extension number (e.g. *1 700). Then the parked caller and the new phone will
be connected. If the parking times out because nobody has retrieved the call
then the parked call will be returned to the person who originally parked the
call - or it can also be forwarded to another number if preferred.
Call parking and retrieval can only be done by phones that are on the same
account AND in the same group. If you enable call parking on an extension then
call parking will become automatically available to all other phones in that
group without having to enable the feature on every line.
To park a call transfer
the call to: *07
(To
park a call to a specific parking extension you can also dial *07xx (e.g. *0705
will park the call on slot 705)
To retrieve a parked call
from an extension dial: *1xxx - where xxx is the extension you wish to retrieve
(For
example to retrieve a call from extensions 705 you would dial *1705. You may
also, dial *17 and enter the extension after the prompt)