Extension
Dialing
Extension dialing works so that you can internally transfer
calls to numbers within your account.
They also can work if you set up Auto Attendant for
when a customer calls your main number, and then know the extension number
of the person they are wanting to reach. Example: “Welcome to Our Company if
you know the extension of the person you wish to talk to… ”
Setting up Extension dialling
- Log
into https://portal.techconnections.co.nz/.
- Select
the Voice tab and you will see a list of your numbers
- There
is a column labeled 'Exten'. This is the extension number for each line.
- Set
your extension numbers. Note: The required extension field length is 2-5 digits.
- Navigate to the bottom of the page Update to update.
If you are also planning on setting up Auto Attendant think
about creating cohesion in your extension numbers.
You can also define and limit extension dialing to groups,
such as Sales. This will allow the people that are assigned to that group to be
able to define their group, if they have access to the PBX.
Setting up Groups
- Log
into https://portal.techconnections.co.nz/.
- From
the top menu select Voice.
- There
are 2 types of groups. Billing groups and Calling Groups.
- Adjust
the group type, eg: Sales, Marketing, Administration by clicking 'Edit' at
the top column so you can change the group names manually
- Navigate
to bottom of the page Update to
update.