Hunt Groups

Hunt Groups

Use Hunt Groups for Managing Inbound Calls

 Our Cloud PBX provides all users with a free and simple linear hunt group service. The service allows you to distribute phone calls from a single telephone number to a group of up to 10 phone lines. You can decide if you want the hunt group to be enabled at all times or on specific days and times (such as outside of work hours). The service also allows you to set how long to wait before moving to the next number in the hunt group and whether to follow normal call logic or send calls to voicemail on no answer from the Hunt Group lines.

Quik Guide

  1. Log into https://portal.techconnections.co.nz/ > Voice and select the number you want to use Hunt Groups with.
  2. Select Incoming Calls  > Hunt Group.
  3. Use the check box to enable a hunt group for this number.
  4. Select an option and time (seconds) for when hunt group calls will trigger.
  5. Set up your Hunt Group. You can have up to 10 numbers (1st to 10th) in a Hunt Group. Use the drop down box to select your time of day rules so the hunt group is only enabled during work hours etc.
  6. Click Save settings to update.

hunt group numbers

Note: These will always be tried in order 1-10 so ensure you enter your Hunt Group numbers in the order of priority for answering calls. Each number can have its own timeout before moving on to the next number. The default is 10 seconds timeout for each number. Hunt Group numbers can either be CloudPBX or PSTN numbers are also allowed. If it is a CloudPBX number then the number is dialed directly without following any ‘features’ on that line.


    • Related Articles

    • Extension Dialing

      Extension Dialing Extension dialing works so that you can internally transfer calls to numbers within your account. They also can work if you set up Auto Attendant for when a customer calls your main number, and then know the extension number of the ...

    • Call Flow Priority

      Call Flow Priority Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden your preferred feature. For example you can’t set Call Rejection and Call Forward on the same line, as the Call Rejection ...

    • List of Cloud PBX Features

      List of Cloud PBX Features All Cloud PBX customers are licensed to use ALL these features (and more) regardless of which plan or bundle you select.   We don't charge extra fees for extra functionality! Inbound Calls Simultaneous Ring: Receive call to ...

    • Simultaneous Ring

      Simultaneous Ring Use Simultaneous Ring to call up to five other phones simultaneously (SimRing) or specify a delay and stagger using Hunt mode. Quick Guide Log into https://portal.techconnections.co.nz Select Voice tab > Phone number you require ...

    • Caller Tunes and Hold Music

      Caller Tunes and Hold Music Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Setting up caller tunes and hold music creates a personable approach to your customers call. Upload your own MP3 files to ...