List of Cloud PBX Features

List of Cloud PBX Features

List of Cloud PBX Features

All Cloud PBX customers are licensed to use ALL these features (and more) regardless of which plan or bundle you select.   We don't charge extra fees for extra functionality!

Inbound Calls

Simultaneous Ring: Receive call to up to five phones all ring simultaneously, or by a variety of business rules.

Call Forwarding: Setup calls to forward when you are on the phone or if you do not answer.

Do Not Disturb: Automatically forward calls to voicemail or play busy tone if you do not wish to be disturbed

Call Waiting: Choose whether to answer another call if you are already on the phone.

Call Rejection Options: Choose whether to accept calls from Anonymous callers and specify your own list of blacklisted numbers.

Call Screening Options: Choose whether to screen all or just anonymous incoming calls.

Voicemail Service: Set your Voicemail PIN number and select whether to disable the service.

Auto Attendant: Create your own auto attendant prompts for callers.

Directed or Group Call Pickup: Pickup an incoming call to another phone on your account.

Agent and Queuing: Up to 10 agents or front office personnel with the ability to queue calls applying a variety of common Call Center rules

Hunt Groups: Select up to 10 numbers to hunt through for incoming calls and specify different timeouts for each hunt attempt.

Call Forward Unreachable or Network Call Forward: Allows users to set a call forward number for when their device is unreachable or unregistered – for example in the event of a power or internet outage. This is in addition to our Call forward always, busy and no answer services.

Intercom: If your phones can support this feature then you can set them up to receive Intercom messages from other users in your team. Connect to a phone in your team and speak directly out of the speaker without needing to pick up the call first.

Outbound VoIP Calls

Authorisation PIN Code: Setup an authorisation Pin Code to protect any calls made on your account.

Speed Dial: Program 8 speed dial numbers so you can quickly make calls by entering a single digit.

Call Privacy and Caller ID: Choose whether to make anonymous calls by blocking or replacing your own Caller ID.

Last Number Redial: Dial *66 to redial the last number you called. Select your confirmation options here.

Call Return: Dial *69 to dial the last number that called you. Select your confirmation options here.

Advanced Features

Call Recording: Setup your call recording options for all your inbound and outbound calls are automatically recorded or not

Call Parking: Park incoming calls to a 'parking lot' number and then retrieve those calls from another extension without the same account and group

Conferencing: Use your Cloud PBX number and create a room to talk with others at the same time

Remote Call Back: Call your Cloud PBX number from any phone. When you hear ringing, hang up and you will be called back – so you can make a call from Cloud PBX!

Remote Dial Tone: Make calls from your Cloud PBX account from another phone by remotely dialling in to initiate the call

Call Transfers: During a call you can transfer the other person to a new number by dialing #0 for an attended transfer or ## for a blind transfer

Caller Tunes & Hold Music: Upload your own MP3’s to replace ringing when people call you and setup your own music on hold


Auto Top up & Notifications: Automatically top up your account and change account balance and call duration notification thresholds when making calls

Personal Information: Change your personal details including the name and caller ID displayed when making calls.

Extension Dialing: Setup a short extension number for each line on your account to dial your numbers more quickly

Time and Login Options: Set your preferred language, timezone and date options.

Time Schedules: Change the default settings for time schedules such as your hours of work and available hours

Voice Quality & Networking: Choose your voice and video call quality preferences and network preferences

SIP Peering: If you have an IP PBX directly connected to the Internet you configure your account as a SIP peer (Advanced users)

TCP SIP: Users can now choose between UDP or TCP SIP. TCP SIP offers reliable communication of SIP traffic and support for longer NAT (Network Address Translation) timeouts and will also enable support of ‘TCP only’ platforms such as Microsoft Lync/OCS to connect to Cloud PBX and take advantage of our great VoIP packages.

TLS Support: provides a secure encrypted transmission of SIP for deployments that require increased security. You should connect to as your proxy/host using TCP port 5061.

Secure RTP/SRTP: Our Cloud PBX  supports Secure RTP connections from devices that support the protocol. SRTP allows for secure transmission of the media/audio stream for deployments that require increased security.

G.722 Wideband 16KHZ: which provides high quality superior audio on calls. G.722 is supported by a number of devices including Polycom.

Network Redundancy: Using our own Internet address space enables us to multi-home all services allowing automatic failover from one hosting provider to another in the event of an upstream outage or network issue. We’ve also increased automation for failover in the unlikely event of system issues or hardware failures, allowing us to switch to backup/standby systems in seconds.

    • Related Articles

    • Can I use the Tech Connections Cloud PBX if my on-premise PBX fails

      Can I use the Tech Connections Cloud PBX if my on-premise PBX fails? Yes, absolutely. · Location: CloudPBX > select number > Inbound Calls · Summary: Setting up a second layer of redundancy on your PBX. · Detail: Leverage our hosted cloud PBX voice ...
    • Call Recording

      Call Recording On our Cloud PBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements made over the phone. You can also email each recording to your nominated call recording address. For ...
    • Remote Dial Tone

      Remote Dial Tone When you are out of the office and don’t want to make calls from the phone’s account you have with you, make the call through the Cloud PBX account. Meaning the phone’s account you have with you doesn’t pay for the call but the Cloud ...
    • Hunt Groups

      Use Hunt Groups for Managing Inbound Calls  Our Cloud PBX provides all users with a free and simple linear hunt group service. The service allows you to distribute phone calls from a single telephone number to a group of up to 10 phone lines. You can ...
    • Call Queuing

      Call Queuing Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptionist functions where incoming calls are directed to a pilot number. Using the ...