SHARED LINE FEATURE
Tech Connections Shared Line service enables you to have up to 6 devices or
phones registered against a single Tech Connections number at the same time.
When someone rings the Tech Connections number all phones/devices will ring at
the same time. A great example of this is if you have Tech Connections App
(Softphone) and a VoIP handset or dual mode cellphone.
Instead of having a Tech Connections number for your handset/cellphone and
another Tech Connections number for your softphone - simply use the same number
on both and no matter where you are people will be able to reach you. Tech
Connections Shared Line is also useful in a small office situation where you
have Shared Line and want it to ring all the office phones at once. Of course
if you're away from an area with internet access you can still use the
Simultaneous Ring service to have your cellphone or landline ring as well.
Enabling the Shared Line Call Appearance
default the shared line call appearance feature is DISABLED on all lines.
Before you can enable the shared line call appearance feature you will need to
turn the feature on against the phone number that you wish to enable this
for. Simply login to the customer portal, go to the 'Voice' tab and then
click on the phone number you wish to enable shared line call appearance
on. In the line (call flow) page, click on the 'Incoming Calls' dropdown
menu and select 'Simultaneous Ring'. The simultaneous ring settings page
will appear and at the bottom of this settings page you will see a checkbox:
[ ] Enable
shared line call appearance feature on this line
this checkbox and press 'Save' and now the shared line call appearance feature
will be enabled on your line.
Here's how to setup the feature on your
should choose one device as your primary device. In the SIP settings for your
primary device enter your Tech Connections number and password as usual. For
each additional device you will need to add a suffix to your Tech Connections
number/login. The suffix will need to take the format of a dash followed by the
number 1-5. Each device will need a different number/suffix or else the service
won't work. The password is the same for each device.
The maximum number of devices you can register against one Tech Connections
number is 6 including your primary device
Here's a sample/example configuration:
Device - Cisco VoIP handset - Login as '092420000'
Device - Tech Connections Desktop App (Softphone) - Login as '092420000-1'
Device - Tech Connections Smartphone App - Login as '092420000-2'