Understand your first bill

Understand your first bill

You'll receive your first invoice on the 1st of the month after you join Tech connections and the bill will be due on the 10th of the month. 

You'll pay in advance for the phone line, internet, and mobile services and in arrears for any variable or usage charges such as phone calls so this means that there will be a partial charge (called pro rata) from your connection date up to your billing date plus the standard charge for the coming month so it will show twice on your invoice from us.

You will also see any joining or connection fees on this first bill so it can make it look bigger than expected but it will level out the following month. 
If it doesn't go down in the following month give us a call or email and we can check that you are on the correct plan for your usage as this can often be the cause of higher bills. 

Here’s a more detailed explanation about what pro rata charges are.

Pro rata charges on your first bill

When you sign up for a new telecommunications service, you’ll be assigned to the standard billing cycle. On your first monthly invoice you’ll notice that it’s calculated based on the number of days between your sign-up date and the date of the billing cycle. This is known as a pro rata amount. Your usage allowances and caps will also be calculated on a pro rata basis.

Pro rata charges after your service has been changed

You may have pro rata charges applied if you change your plan or add or remove a service or feature. Pro rata charges also apply if:


    1. A change of ownership occurs
    2. A service is merged with another or split onto a separate bill
    3. A change to the billing cycle is requested
    4. A service is relocated or reconnected

Pro rata charges on your final bill

When you decide to cancel a service, your final bill will include a pro-rata amount. The pro rata amount ensures that you don’t get charged for a service you haven’t used. To match your established billing cycle, the final bill will show a pro rata amount for your monthly spend and the monthly included benefits of your plan.


Feel free to contact us if you have any questions about your bill. 

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