Step 1: Log in to Portal
Log into Tech Connections Portal at https://portal.techconnections.co.nz
Voice tab > Select number (eg 092420000)
Incoming Calls > Voicemail Service
NB – We recommend writing a script and rehearsing before
recording any CloudPBX messaging.
Step 2: Recording your VM
Dial *58 from your handset to record your unavailable message (plays to callers when you don't answer the phone)
Dial *59 from your handset to record your busy message (Plays to callers when all lines are in use)
Media Upload: For higher quality recordings for Voicemail
UNAVAILABLE or BUSY (as well as Auto Attendant, Music on Hold, and Caller
Tunes) you can upload your MP3 recordings using the Media Section in our portal.
Step 3: VM Access and Delivery
Accessing your Voicemail box: You can access your own inbox
by dialling *55.
Voicemail PIN number: To access your voicemail from a phone
not directly linked to your message box requires a PIN code (see Voicemail PIN
number). To access that box, enter *55 at any time during the message. You will
be greeted by the message……” please enter your password followed by the # key”
Call Diversion Timer: Sets the seconds to wait before
diverting to voicemail or forwarding.
Email: Enter the email address where you want your voicemail
SMS: Send SMS alerts to let you know you have a new
voicemail. Note that each SMS will cost 20 cents.
From a Tech Connections Phone: Dial *55 from your Tech
Connections phone to access your personal mailbox
Step 4: Disable Voicemail
Log into https://portal.techconnections.co.nz
Select Voice tab > select a number
Select Incoming Calls > Voice Mail
Click the checkbox Turn off your Voice-mail call diversions
5. Managing After hours Voicemail
To setup an after hours Voicemail you will need to configure
Do not Disturb and set your Time Schedules (under Other Settings/ Time
Schedules Preferences) to define your office work hours.
· 4 – previous message
· 5 – Repeat
· 6 – Play the next message
· 7 – Delete
· 8 – Forward
· 9 – SAVE
Dial your own Tech
Connections number from any phone and wait for it to go to voicemail then
press *55 and you will be prompted for your PIN code (this
must already be setup) followed by # to access your mailbox messages as normal.
You can also set up calling numbers as trusted callers to avoid having to enter
a PIN number.
Tech Connections Portal:
can check your new voicemails by logging into Tech Connections Portal and
clicking on the messages tab. (You cannot set up prompts etc., using the web
You can login to
the Tech Connections Portal and, under voicemail settings, set up an email
address to forward all voicemail messages onto.