Voicemail Service

Voicemail Service

Voicemail Service

Tech Connections Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal recordings for BUSY and UNAVAILABLE, save, delete, forward and the ability to deliver via email and use SMS for notifications (charges apply).

You can check your voicemail from any Tech Connections phone line by dialling *55 on your handset. If you wish to check your voicemail externally from a non-Tech Connections phone, then you can dial:   +64-9-242-0000 (or 09-242-0000 inside NZ) You will be prompted for your phone number (which should be in 0x xxx xxxx format) and then your PIN code. Before you can do this however, you will need to assign yourself a PIN number in your voicemail settings Simply log into the  Tech Connections Portal and select the phone line you wish to edit from the Voice tab and then assign a PIN code in the 'Voicemail PIN number:' field. You can also forward voicemails to an email address and set up other options on this page.

Quick Guide to Voicemail Set up

Step 1: Log in to Portal

Log into Tech Connections Portal at https://portal.techconnections.co.nz

Voice tab > Select number (eg 092420000)

Incoming Calls > Voicemail Service

NB – We recommend writing a script and rehearsing before recording any CloudPBX messaging.

Step 2: Recording your VM

Dial *58 from your handset to record your unavailable message (plays to callers when you don't answer the phone)
Dial *59 from your handset to record your busy message (Plays to callers when all lines are in use)

Media Upload: For higher quality recordings for Voicemail UNAVAILABLE or BUSY (as well as Auto Attendant, Music on Hold, and Caller Tunes) you can upload your MP3 recordings using the Media Section in our portal.

Step 3: VM Access and Delivery

Accessing your Voicemail box: You can access your own inbox by dialling *55.

Voicemail PIN number: To access your voicemail from a phone not directly linked to your message box requires a PIN code (see Voicemail PIN number). To access that box, enter *55 at any time during the message. You will be greeted by the message……” please enter your password followed by the # key”

Call Diversion Timer: Sets the seconds to wait before diverting to voicemail or forwarding.

Email: Enter the email address where you want your voicemail messages delivered.

SMS: Send SMS alerts to let you know you have a new voicemail. Note that each SMS will cost 20 cents.

From a Tech Connections Phone: Dial *55 from your Tech Connections phone to access your personal mailbox

Step 4: Disable Voicemail

Log into https://portal.techconnections.co.nz

Select Voice tab > select a number

Select Incoming Calls > Voice Mail

Click the checkbox Turn off your Voice-mail call diversions

5. Managing After hours Voicemail

To setup an after hours Voicemail you will need to configure Do not Disturb and set your Time Schedules (under Other Settings/ Time Schedules Preferences) to define your office work hours.

Quick Keys 

·     4 – previous message

·     5 – Repeat

·     6 – Play the next message

·     7 – Delete

·      8 – Forward

·       9 – SAVE

Voicemail Star Access:
 Dial your own Tech Connections number from any phone and wait for it to go to voicemail then press *55  and you will be prompted for your PIN code (this must already be setup) followed by # to access your mailbox messages as normal. You can also set up calling numbers as trusted callers to avoid having to enter a PIN number.

 From Tech Connections Portal:
 You can check your new voicemails by logging into Tech Connections Portal and clicking on the messages tab. (You cannot set up prompts etc., using the web interface, however).

From email:
 You can login to the Tech Connections Portal and, under voicemail settings, set up an email address to forward all voicemail messages onto.

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