Advanced Features
Feature Short Codes
Feature Short Codes Use the following shortcodes on your CloudPBX phone to set up various features from your handset instead of logging into the CloudPBX. NOTE: Wherever you see ‘xxx’ below, this refers to a number you enter: Popular codes *55 ...
Caller Name Display
Caller Name Display Using caller name display you can present your user name when you dial another person. This is particularly handy when dialing other extensions in your organisation. NOTE: You should restart or reset your phone after making any ...
Extension Dialing
Extension Dialing Extension dialing works so that you can internally transfer calls to numbers within your account. They also can work if you set up Auto Attendant for when a customer calls your main number, and then know the extension number of the ...
Time Schedules
Set Up Your Time Schedules Most organisations shape the way they handle incoming calls to match their hours of operations. In CloudPBX you can define time schedules for; Simultaneous Ring, Call Forwarding, and Queuing by customising one the following ...
Voice Quality & Networking
Voice Quality Voice quality allows you to set perimeters for your calling quality. Quick Guide Log onto https://portal.techconnections.co.nz/ Select Voice tab > Phone number > Other Settings > Voice and Quality. Set preferences Set ...
TCP, TLS and Secure RTP Options
TCP, TLS and Secure RTP Options We support both TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) communication protocols. While UDP is by far the most common of the two protocols TCP is stated to have advantages. TCP advantages ...
Call Recording
Call Recording On our Cloud PBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements made over the phone. You can also email each recording to your nominated call recording address. For ...
Audio Conferencing
Making Conference Calls When keeping your team connected is important to use the CloudPBX Conference Calls function. You can use your Cloud PBX number to create your own personalised conference calls. This makes it easy be connected with staff and ...
Presence and Busy Lamp Field (BLF)
Presence and Busy Lamp Field (BLF) This guide applies to the Polycom and Yealink IP handsets. Enable subscriptions on your line so that others can monitor your line status for Presence and Busy Lamp Field (BLF). This is a two step process by ...
Remote Dial Tone
Remote Dial Tone When you are out of the office and don’t want to make calls from the phone’s account you have with you, make the call through the Cloud PBX account. Meaning the phone’s account you have with you doesn’t pay for the call but the Cloud ...
Call Transfers
Call Transfers By using call transfer you can easily transfer your current caller to another person.Dial #0 for an attended transfer – this is where you can announce the caller and retrieve the call if it is unanswered. Dial ## for a blind transfer – ...
Caller Tunes and Hold Music
Caller Tunes and Hold Music Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Setting up caller tunes and hold music creates a personable approach to your customers call. Upload your own MP3 files to ...
Call Parking
Call Parking Call parking is a feature that allows a person to put a call on hold at one phone and continue the conversation from another phone. Whilst on a call a person can decide to put that call on hold by transfering the call to *07. The user ...