Inbound Call Setting
Auto Attendant (IVR)
Auto Attendant is your virtual receptionist or IVR, that can greet all inbound calls and direct the caller to the department they require. Example: “Welcome to Our Company if you would like to speak to our customer service team press one, accounts ...
Remote Call Back
Remote Call Back When you are out of the office and want to make a call to someone who’s number is within your account, simply call the Cloud PBX number from any phone. When you hear ringing, hang up and you will be called back – so you can make a ...
Gigaset Cordless IP Phones - Manual Configuration
Gigaset Cordless IP Phones - Manual Configuration Configuring the phone via the Web configurator We recommend using the base stations web user interface to configure each handset. Establish the telephone’s current IP address on the handset Control ...
Call Forwarding
Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after hours forward to ...
Hunt Groups
Use Hunt Groups for Managing Inbound Calls Our Cloud PBX provides all users with a free and simple linear hunt group service. The service allows you to distribute phone calls from a single telephone number to a group of up to 10 phone lines. You can ...
Call Queuing
Call Queuing Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptionist functions where incoming calls are directed to a pilot number. Using the ...
Do Not Disturb
Setting Your Phone To Do Not Disturb You can easily avoid interruption by setting your phone to do not disturb. This will send your calls directly to your voice-mail or play a busy tone without your phone ringing. Quick Guide Log ...
Caller ID and Call Rejection Options
This feature helps you identify your Inbound caller’s CLI and set any call rejection options. Quick Guide Log into https://portal.techconnections.co.nz/ > select the number you want to use Caller ID & Rejections. Select CloudPBX > Inbound Calls > ...
Call Screening Options
We all like a little control over whom we take calls from right? We’re used to this on our mobile phones, and call screening is available for you to set up just the way you want in our Cloud PBX. Quick Guide Log ...
Call Pickup
The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account. Call pickup functions *88 – Group pickup. This will pickup the latest incoming call to any of the phones in your group. *89 – ...
Voicemail Service
Voicemail Service Tech Connections Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal recordings for BUSY and UNAVAILABLE, save, delete, forward and the ability to ...
Simultaneous Ring
Simultaneous Ring Use Simultaneous Ring to call up to five other phones simultaneously (SimRing) or specify a delay and stagger using Hunt mode. Quick Guide Log into https://portal.techconnections.co.nz Select Voice tab > Phone number you require ...
Call Forwarding
Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after hours forward to ...